Useful Information

Website requirements

Before you start accepting online card payments your website should be visually checked.

Online Merchant’s website shall at all times comply with below listed provisions and shall contain the following information: 

  • Availability of the SSL certificate and working state of the website 
  • Company information (full company name, legal address, registration number), contact telephone number or contact e-mail address of the customer service
  • Detailed description of goods and services offered for sale (including sizes, other variations and images)
  • Information about the price 
  • Description of payment methods, including currency of transaction 
  • Complete and accurate information about delivery methods and timing (Terms & Conditions) 
  • Return/ refund policy 
  • Consumer data privacy policy (privacy statements) 
  • Security capabilities and policy for transmission of payment card details (statement on security controls) 
  • A "click to accept" button or other acknowledgement on the website evidencing that the cardholder has accepted the return/refund policy 
  • Ability to display purchase terms and conditions to the cardholder during the order process
  • Logos of international payment systems (Visa, MasterCard), 3D Secure Marks (if applicable)

Compliance documents

In addition to the above described control of a website, acquirer also examines a merchant company and its true beneficial owner. Such legal procedures are being handled in order to comply with different regulations, main purpose of which is to ensure that online business is reliable, secure and transparent. 

What you might usually need to present to the acquirer is the following:

  • legal documents proving incorporation and existence of the merchant company 
  • information on representatives of the merchant company 
  • credit report or financial statement for the merchant company  
  • license or special permission for running a particular business (if applicable)  
  • documents identifying a true beneficiary owner of the merchant company 
  • business model description 
  • contracts with key partners, suppliers of goods / services, delivery companies 
  • processing statements for the past six months to confirm the actual turnover, level of chargebacks and fraudulent transactions 
  • PCI DSS certificate for merchant’s systems (if applicable)